Refund policy

 

RETURNS & REFUNDS

Your satisfaction matters to us. Each product from The Given Edit is thoughtfully designed, carefully packaged, and checked before it leaves our studio, but if something isn’t quite right, we’re here to help.

 

Return Window

You have 14 days from the date of receipt to return an item.

Product Condition

To be eligible for a return or exchange, items must be in their original condition, unused, unsoiled, and undamaged with all packaging and tags intact.

How to Start a Return

Please email hello@thegivenedit.com with your name, order number, product name, and reason for return.

If you’re requesting a replacement, please include this in your message so we can assist promptly.

Shipping Costs

All shipping costs for returns or exchanges (excluding faulty or damaged items) are the responsibility of the customer. We’re happy to assist in arranging a courier on your behalf.

Please note that The Given Edit cannot be held responsible for goods lost or damaged during return transit.

Faulty or Damaged Items

If your order arrives faulty or damaged, please contact us within 48 hours of receiving your parcel so we can make it right.

We’ll work with you to resolve the issue through a replacement or refund where applicable.

 

Change of Mind

As our products are made in limited quantities, refunds or exchanges are not offered for change of mind.

We encourage you to review product descriptions and images carefully before placing your order.

Our Promise

Every order is prepared with care, and every enquiry is handled with the same attention.

We’ll always do our best to make your experience with The Given Edit as seamless and considered as possible.